Zone 1: EU and EU+ (CH, UA and UK).
Zone 2 No EU: Other country outside the EU+ are not supported, except in exceptional cases.
– Shipping is usually done at the letter rate for small sizes, 2 to 3 working days for Europe
– For large volumes, the shipment is in Express, Chronopost UE or equivalent mode. Delay 24 to 72 working hours for Europe.
Shipping costs include packing, handling and postage. Depending of postal-service and nature of the item or the weight of your order, they may contain a fixed part, a variable part or a fixed part.
Time of care and mode of shipment
Packages are usually shipped between 1h & 48h after receipt of your payment. The shipping method depends on the article and the region of dispatch, depending on the article(s), the possible sending modes are: normal letter, priority letter, letter-max, letter-followed, Colissimo, Chronopost or others postal service with follow-up.
The warranty is issued by the carrier monitoring, accessible from website and notifications (sms or email) , step by step.
If you want a special delivery or signature, an additional cost may apply, please contact us by email.
Depending on the shipping method used, we will provide you with information as soon as possible, or an internet link that will allow you to track the delivery of your package in real time.
The applicable conditions will be those of the postal service in force on the date of dispatch.
Your package is shipped to the address you provided.
The parcels are well sized and protected according to the articles. Particular care is taken with parcels containing fragile or heavy products.
In case, if the parcel was badly damaged during transport, you can refuse its reception to the postman.
Group Your Purchases
To save your money, we recommend that you group your purchases into one order. According to the articles, the tariff is generally degressive in proportion to the cumulated weight of the grouped articles.
We can not group two separate orders and you will have to pay shipping costs for each one.
The Atelier Algaem will do everything possible to ensure that your package arrives safely and as soon as possible! Wishing you good reception.